1. Agreement
These Terms are an agreement between you and HomeFlow Cleaning ("HomeFlow"). By booking a service or using this website you agree to them, together with our Privacy Policy, Cookie Policy, and Refund & Cancellation Policy. Bookings are made through our booking provider, BookingKoala, whose own terms also apply to your account.
2. Services
We provide residential and commercial cleaning as described at the time of booking. The scope of each visit is the service, frequency, and extras you select, plus any notes we confirm. We may decline work that is unsafe, requires specialist equipment or licensing, involves biohazards, or differs materially from the booking. Prices shown in the booking form are based on the details you enter; if the space is materially larger or more involved than described, we may adjust the price or scope before starting, with your agreement.
3. Booking, access, and your responsibilities
- Provide accurate details (bedrooms, bathrooms, square footage, address, access instructions).
- Make the property accessible at the scheduled window: someone home, a hidden key, or a key kept on file with your provider, as you selected.
- Secure valuables, fragile items, and pets, and tell us about anything that needs special care.
- Provide working utilities (water, power) and a safe environment.
If we cannot access the property at the scheduled time, a lockout fee may apply.
4. Scheduling and arrival windows
Appointments are scheduled within arrival windows shown at booking. Confirmation is sent by email, normally within 30 seconds. You can reschedule or cancel from your account subject to the cancellation window in our Refund & Cancellation Policy.
5. Payment
A valid card is required to book. Payment is processed by Stripe and your card is charged after the appointment is completed. A temporary hold for the full amount of the clean is placed on your card when you book; it is not a charge. Coupon codes and gift cards are applied at checkout. Recurring bookings are charged after each visit. You authorize us to charge the card on file for completed services, applicable fees under these Terms, and any agreed adjustments.
6. Satisfaction guarantee
If you are not happy with a clean, tell us within 24 hours and we will make it right. If we cannot, we will refund your money for that visit, per our Refund & Cancellation Policy.
7. Gift cards and referrals
Gift cards have a $150 minimum, are delivered by email, and are redeemable at checkout for our services. Referral credit (Give $50, Get $50): the referred customer gets $50 off their first clean, and the referrer gets $50 off their next clean once that first clean is completed. Credit is not redeemable for cash. We may change or end these programs with notice.
8. Damage and liability
We are properly insured. Report any damage within 24 hours of the visit so we can inspect and resolve it. To the fullest extent permitted by law, our total liability for any claim arising from a service is limited to the amount you paid for that service, except for claims that cannot be limited by law (such as those arising from our gross negligence or willful misconduct). We are not responsible for pre-existing damage, wear, improperly installed fixtures, or items that were not secured as described in Section 3.
9. Website use
This website is provided "as is" for information and to reach our booking and contact tools. Do not misuse it (for example, by attempting to disrupt it or submit automated requests). Content, text, and branding belong to HomeFlow or its licensors. Interior imagery on this site is illustrative and AI-generated, except the photos labeled as real HomeFlow jobs.
10. Communications
By providing a phone number and checking the SMS box you agree to receive appointment-related text messages; message and data rates may apply, and you can reply STOP at any time. Marketing emails are sent only with your separate consent and include an unsubscribe link.
11. Dispute resolution and governing law
These Terms are governed by the laws of the State of Utah without regard to conflict-of-law rules. Before filing a claim, you agree to contact us and give us 30 days to resolve the issue informally. Any dispute that is not resolved will be brought in the state or federal courts located in Utah County, Utah, and you consent to their jurisdiction.
12. Changes
We may update these Terms. The version in effect when you book applies to that booking. Continued use after changes means you accept the new Terms.
13. Contact
HomeFlow Cleaning, 385-485-6025, admin@homeflowcleaning.com.