1. Pay after the clean
When you book, we place a temporary hold on your card (through Stripe) for the full amount of the clean. It is not a charge. Your card is charged only after the appointment is completed and the job is done right. If you cancel, the hold is released.
2. Our guarantee
Not happy? We will refund your money. Tell us within 24 hours of the visit what was missed or done poorly. We will offer to return and fix it at no charge. If we cannot make it right, we refund the amount charged for that visit to your original payment method. Refunds are processed within 5 to 10 business days depending on your bank.
3. Canceling or rescheduling
- Change or cancel any visit from your account, or by calling 385-485-6025.
- Cancellations and reschedules made at least 24 hours before the arrival window are free.
- Cancellations inside that window, or a lockout where we cannot access the property, may incur a late-cancellation fee, charged to your card on file.
- Recurring customers can skip, pause, or change frequency at any time with the same notice.
4. If we cancel
If we must cancel (for example, weather, illness, or an emergency), we will offer the next available time. Nothing is charged for a visit that does not happen.
5. Gift cards and referral credit
Gift cards are not refundable for cash except where required by law. Referral credit is not redeemable for cash.
6. Questions
Call 385-485-6025 or email admin@homeflowcleaning.com. See also our Terms and Conditions.